SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TriSarte (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trisarte.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in Spain in 7 days. Very nice, thick fabric, vibrant colors. They are large. I wear a EUR 45, and they fit perfecty (I'm attaching a picture of one of them with a large size H&M sock for comparison).
Very bright and elegant) the content of cotton in my opinion about 30-40% and elastane. Let's see how they will be worn. We reached novosib in 17 days.
So cool! Such colorful fun socks. They fit my feet well (US size 10.5). Packaging is minimal and safe. I'm looking forward to trying all of my new 12 pairs. The material feels fairly thin, so I don't expect they will last long (especially if doing sports), but for this low price I'm happy to try them.
so comfy will buy more in future a big thanks to the store for giving me discount again. He is truly a nice person very much recommended
Отправка была 28.08 пришли 07.09. Все четко, характерный запах новой одежды. Если будут какие-то проблемы с носками отзыв дополню.
Заказал 25.08, в постамат у дома доставили 6.09. 12 пар за 856,38 (распродажа). Качество отличное, с продавцом не общался.
Пришло быстро, 10 дней. Качество хорошее. Покупкой доволен.
Very high quality of the goods, bright-colored, very fast delivery in Italy.
Excellent quality, very fast delivery, colors divine. For foot 43 fit perfectly.
Очень симпатичные носки, рекомендую! Спасибо за доставку
Everything corresponds to the description. Took before that standard-for half a year only rubbed, but the color did not lose. It came very quickly and at a price got on discounts. Recommend
Amazing value! These socks look and feel great. I’m glad I bought 24 pairs. The shoes I am wearing in the picture are size 8 US (42 Euro) so you can see how high on the ankle they go. I suspect they will shrink a little after washing / drying and will show a bit less and that’s ok. I’ll definitely recommend these to my friends and family.
Very cute and similar to what is described on the page, of excellent texture
Perfect!! Socks are exactly has in the pictures, and very good quality! Arrived on time. Great purchase :)
Good quality, thick smooth weave. Size compatible with EU rozmiarówką.Spezrdawca ofiarował extra pair. Thank you
Colorful, skarpetkowy head spin Review, socks Findings 10/10 Musiałam them at last order, these colors me zauroczyły. Sure you know that love socks with Ali. Are very colorful AND comfortable. Rubber band not uciska, not fall from the heel I I size 39 and fit, for size 43 also fit. Posted to 47 and think that as the rozciągną AND will not be przeswitywaly Recommend
Fast shipping. Good and safe packed. Good quality. All exactly as described. Can I recommend. Welcome again
Excellent quality socks. Fit for both 40 size and 45 size! I'm ordering a third batch. Without watching the quarantine because of the coronavirus, everything came on time! Thank you very much store!
Beautiful saturated colors, fleshy, thick, good gatunkowo. Recommend
Great, just as they look in the picture. The shipment was fast and I'm happy because they're for me. Thanks friends, I recommend the store, very nice his socks