SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TriSarte (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trisarte.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The packaging was jammed, but on the tube itself it did not affect, in the case has not yet tried, if it were not for primyatnost then the look would be more representative, the packing is beautiful and interesting can be taken for a gift. Shipping fast.
I ordered this manufacturer different and many, cosmetics is satisfied☝I decided to try and mascara .... I will not take any more! The declared volume and elongation and close is not, just colors the cilia. Of the pluses, does not crumble and a comfortable brush! Mascara at the same price from the bielite luxori at times better!
Excellent fresh mascara. The cheek is comfortable. Lengthens unreal. Allergies did not cause
Expected quality. It brings a lot of volume.
Mascara lies evenly without lumps, does not crumble. Well washed.
Very satisfied with the purchase! Delivery 20 days to Siberia. The store put 2 gifts to order: liquid lipstick and concealer. Thank you!
Mascara is cool, well lengthens, keeps all day. On the century do not print, does not fall asleep. The consistency of the mascara is good. The brush is good. Delivery prompt. Recommend.
Cdek delivery, only 10 days to Moscow. Excellent mascara, equally with Loreal telescopic, but in something even wins. I have long, but very light (especially tips) and straight eyelashes, when they are not painted they are almost invisible. In contrast, the difference is obvious.
For such money, very good mascara. Came in a regular postal package, but the box did not even crumble. I really liked the brush, with the help of it, the eyelashes are perfectly elongated, but there is no special volume. He's not. Washed off by ordinary micellar. Delivery is long-almost 2 months.
I take this mascara for the second time, so I knew what to expect. Mascara really well separates and comb the eyelashes, lengthening them and making the look more expressive. If you apply two or three layers, then it turns out a good effect of volume. I liked it) Comes in a branded cardboard box, in the colors standard for this brand-gold and white, looks spectacular. The information on the package is in English, the shelf life is indicated. Inside the case itself, by the way, it looks like aluminum is thin, clearly metal. In the hands to hold pleasantly tactile. The brush is silicone, round, with bristles of good density. The mascara itself on the brush is a lot, greasy, shiny. Apply to eyelashes easily, without merging into lumps. Washed with Micheal water, removed with a film. For my eyelashes came up perfectly. Liked)
Espero que saia tão boa como as que tenho comprado da marca! Não fazem alergia e são muito resistentes! Top!
dostarczone przesylke dosc szybko dziekuje dla sprzedawcy tusz jeszcze nie wyprobuwalam polecam sprzedawce
Mascara I order the second time, but already as a gift. Mascara is good, there is no panda effect, which I really like, washed off with pellets. When applying quickly dries, so when paint one eye, then paint it to the end. Delivery fire, came mascara very quickly. Ordered June 25, came on the 6th of July! The parcel came in 11 days! I'm happy, order, you will not regret it! Seller Thank you very much
If you do not have tight eyelashes, then this mascara is for you. Dense and straight will not twist, as the brush is very soft. But it lengthens just on Hurray! For my bright short and straight eyelashes. I'm happy with the purchase)
Before Eagle, the order went a month and a half. The track was not tracked. Mascara itself looks great, beautifully packed. On my eyelashes dye like an ordinary mascara, a special elongation, and even more so the volume did not see. Photo attached, on the collage from the bottom up-without carcass, one layer, two layers.
Good carcasses, lie neatly, do not wake up, lengthen, thank you
Absolutely love this item! Just as described! Great quality! I love everything on their line! I bought 7 in varieties and love them all! Will be back!!!
I haven't tried it in operation yet but I think all the norms. It took a very long 2,5 months. But I think it was worth it. Recommend it.
Delivery in SPB more than 2 months. Mascara is good, Lengthens Eyelashes, volume, as such, does not give. It is washed well. it holds on the Eyelashes normally, does not cause allergies, dries quickly.
Ordered on March 7, received on April 6 everything came whole. Mascara of good consistency, brush Silicone. From the first time it goes perfectly, lengthens well and gives volume, slightly twists the eyelashes. The photo shows how my short eyelashes were transformed. Thank you store for another quality product. I advise everyone to buy from this seller.