SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TriSarte (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trisarte.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
all Ok
Holders and lanterns of good quality.
I came to Kazakhstan for 1.5 months, everything works, it shines well. In size it turned out to be smaller than I expected, but for a bicycle it will do.
Excelent product. All lights works perfect!
Quickly and all good
El envío se demoró 3 meses después de la compra, se recibió el 7 de sepbre, y el producto cumple con lo publicado, la calidad de la luz trasera es un poco ordinaria
Muy bien
компактный и яркий, рекомендую
Отличный товар рекомендую.все пришло как описан.продавец молодец
Światło bardzo jasne. Możliwość regulowania wiązki przydaje się przy szybszej jeździe. Uchwyt stabilny i łatwy w zamocowaniu. Polecam kupić jednak już w komplecie z akumulatorkami. Bardzo szybka dostawa, niecałe 3 tygodnie z odprawą celna.
The flashlight works very strongly. Came sooner than 1 month. The store answered my questions immediately, I recommend it. The forehead with the backlight when buying this flashlight was very nice. There are 3 modes of backlight. The red color is strong. I give 5 stars
Доставили заказ за 1 неделю через 5Post (сеть Пятерочка) по цене отправки через Почту РФ. Очень приятно удивлен такой скорости!
ok
ok
All ok, lousy received very fast
클립이 좀 약한듯하지만 조그만게 맘에들어요 밝기도 아주 밝은건 아니지만 만족해요
Good quality product. Very powerful lamp. The mounting is for small diameter handlebars. Delivery to France in 6 weeks.
Excellent shining, the Mount is reliable.
It shines bright!
good quality
Normal flashlight.
ok
Good quality arrived fast
Everything's fine. Quality norms. Delivered quickly. Not yet installed. Later I'll add how bright it is.
Everything is OK, I order a second time. Delivery month.