SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TriSarte (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trisarte.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice shirt, but the sizes are small, I would have ordered a 6xl. Very good store.
Fast Delivery 10 days. Size exact took free
Thank you. Nice shirt. Per height 1.86 and weight 100 kg. 6 x L perfectly fit. Sent to store It was fast.
The goods received the store sent quickly but Novosibirsk two months delayed this is how the Russian mail shirt turned out to be small size size does not correspond to everyone decide to order or they order this shirt thanks to the seller.
Szybka dostawa.material łagodny i Jestem zadowolony.
Приехало быстро, размер по таблице подошёл идеально, на рост 165 и вес 70 XL подошёл как на меня пошили, материал приятный отправил стираться, позде дополню отзыв с фото
trustfull store. ! Buy it. BE CAREFULL when you CHECK , SIZE of Product. !!! Write your Sizes personally when you order ! I received TOO BIGG!!
рубашка чудесная! села хорошо! материал очень приятный! спасибо большое продавцу
Shirts are beautiful quality came quickly. But the store is a liar. I asked him to change his shirts to a larger size. He texted me what's good without problems. And sent me shirts for size bigger. And he himself sent the size of the one that was ordered. Although for a long time they texted and I asked him very much. For what so deceive
Corresponds to the description. The second such shirt, bought in this store. The seams are even, neat, there are no sticking threads. The size corresponds to the size grid. Sleeves along the length are normal, not short. I like the fabric very much-almost does not crumple, it's easy to iron. Delivered to Peter in a week, delivery to the postman at home. Track tracked. Seller Thank you!
Вес 105, рост 174, заказывал 6xl, сидит норм. Рубашка хорошая, если после стирки не сядет то всё ок!
Shirts that is necessary beautiful thin nice to the body looks cute great size and height all guessed store Thank you came quickly ordered June 17 received more brought home July 4 separate thank seller for the speed
Ideally! Rosemir is up to the sales department. Shirt is good. Viglade is decent. Delivery to Lviv 17 dnev. Super!
Kind time of day, dear buyers and store! Postal Officer to the apartment. The order is 25.05 delivered 13.06 in St. Petersburg. The quality is not bad, the color is bright, the fabric is soft. The Scarecrow on the pocket is not fastened. Thank you for the quality goods. All good!
Size fits the description. I wear about 15.5in for most shirt (Asian size). This size fits perfectly. Shipping is slow due to Covid 19, not store fault.
On my 100 kg growth 180 7XL is normal. The collar is only great. Synthetic 60%
The item corresponds to the description. good quality. i like it, I ordered a few years ago, but then HCl, and now HCl, as a little weight loss. Thank you
The shirt is cool, beautiful, thin, nice to the body.7x by 56R, a little great
But the arms or sleeves are very short My hands are long compared to the sleeves of the shirt
Very nice and slim fit. It's only the colour that look a bit darker than the picture on the app. Above all it's just a nice shirt for all occasions.