SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TriSarte (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trisarte.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent material, very beautiful the way I wanted, recommend to everyone.
I liked everything, at 180 cm and 105 kg everything came up. a bunch of pockets all as it should
The XL is really XL for Europe, no need to take too big The pants and material are perfect for me, I will recommend in smaller size, and other colors
Prompt and kind store. The products arrived on time and were packaged very well. I confidently recommend both the seller and the product. I'll be back with a new order soon.
Брюки пришли достаточно быстро. Скажу так, у кого талия маленькая, то внимательнее измеряйте параметры. У меня получилось так что по длине, и по ширине брюк,- всё идеально. А вот, по талии широковаты и без ремня не реально носить. Но, я , зная об этом заранее, сразу же заказал ремень тут же в али. Так что для моих целей я брюки использую по полной. Они действительно не промокают, специально лил на штанину потоком воду, при этом даже создавал трение для проникновения влаги, но ткань действительно не промокает. Карманы отличные, спереди глубокие как я люблю. К тому же имеются два глубоких кармана на липучках, и два на молнии, очень комфортно, можно положить документы допустим. Сзади карманы не обычные, нужно привыкнуть, но они рассчитаны для моментального проникновения рук, и имеется маленький карманчик, по всей видимости для ножа. В целом покупкой доволен, мне брюки необходимы для трекинговых походов. Нога комфортно двигается по траектории маваша гири, не промокают и крепкие, ткань зип.
Panta are good, quality fabric. Waist fit well but legs are little tight for me. Maybe after usin some time it gets better
Доставка очень крутая 10дней(не смотря на карантинные меры), штаны благодаря продавцу пришли в самый раз(отдельная благодарность продавцу) штаны легкие как и хотел, отлично! Ремень(тактический широкий) зашёл как будто сделан под них(рад что менять не нужно). Рекомендую продавца и товар(закажу ещё в кратчайшие сроки) доволен, супер! Цвет чёрный(на фото снимал без вспышки). Доволен!
с размером угадал на вес105кг с резинкой отлично но тонкие как рубашка тренить и убивать будем в процессе если честно треники на месяц ну посмотрим
Nice pants. Fabric a la ripstop, synthetics. For the summer and early autumn will go.
The product is well packaged it arrived I took a size more even with that it is tight at the buttocks I advise you to take 2 sizes more the product and a good store quality nice quick response to messages
Good store thx
Good quality great for work many pockets also big fabric wear-resistant Outdoor hiking shoes
Super-fast, arrived in 16 days in my home. Excellent store. Match the description.
O cálculo das medidas é bem aproximado. Tenho 1,71m, 78 Kg e visto entre 40 e 42. Comprei o tamanho L e deu certo. O produto é muito bom, leve e resistente. Chegou em menos de 30 dias
It's fine. Track number was tracked. New post delivery. The quality is good. Corresponds to the size table. As measured, and came. Not small. Grandfather liked it.
Pants came 15 days before the mrmnsk, took on 5HL, to be more free, sat perfectly, height 182, weight 100, waist 110. To the store of Merced. I ordered more, so as not to lose, not butt, very satisfied.
Pants are super, sewn qualitatively, corresponds to the dimensional grid. They sat perfectly, as for me sewn. My height 182, weight 107 with a pool, waist 108, hip 118. In the waist there is a stock, due to the back rubber band, along the length and hips, too, there is a small stock, not in the guise. Thank you to the store for the advice. Reference was to order clothes without fitting, this is my first time in life (I like to measure several sizes and compare that it is better to sit). Took for fishing, in + 35 it will be hot probably.
Ordered XL for 181 cm/94 kg. They sat tight, but they look good. However, the cut does not allow high rise of the legs, run and climb in them will not work :( apparently it was necessary to take a larger size, and the button looks flimsy. There are no questions to the store yet.
Perfect nad waterprof . L size to 183cm/80kg fit good but can try XL too
Pants according to the description. The waist of 92 cm suited size XL. A little need to sew on the height of 170 cm. Pants are light, at a temperature above 10 degrees Celsius heat. The package was 25 days before Kirov.