SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TriSarte (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trisarte.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My wife approved brush. Congratulations.
amei
תודה רבה, יש לארוז יותר טוב. חבילה הגיעה עקום. מוכר אמין
La verdad que excelente, este es el segundo que compro, este se lo compre a una amiga que esta encantada con su adquisición, la secreción es perfecta no hay nada mas que añadir, lo recomiendo 100% Llego rápido, mucho antes del tiempo previsto . Y la verdad que no tuve que comunicarme con el vendedor para nada
Perfeita, ela e menor e mais leve do que a outra que eu tinha , chegou bem rápido comprei a de referência EUA e veio 110v exatamente o que eu queria !!!
Excelente calidad lo recomiendo.
Works great, arrived within 3.5 weeks The box was a bit damaged but it was well wrapped so didn't affect the product
Excellent hair dryer, everything works as it should, the store is well done, sent very quickly, no problem, thank you
Loved, arrived early, super recommend.
I haven’t received the dryer, but i have got full refund of money. Thank you
The hair dryer never came, thank Ali Express, returned the money.
It took two months to arrive. I ordered it April 30th, it arrived on 29 June (the world situation meant). No box, but I think it's pretty protected wine. No smell, I tried it and it has a slight smell of smoke, but only at the beginning of the use. Good communication with the store. I hope it lasts.
Excellent product I am Dominican and give it to my mom, the hair has it very curly and the truth is it makes it super smooth. It makes a lot of noise but it's fine, nothing you can't handle.
More than two months for Sweden. Very good.
Perfect. Thank you
The hair dryer did not come, the store does not communicate. But the money was returned...
The package went to NSK a little less than a month. Packed in air packaging. The box is a little mint, but the hair dryer is whole. The brush is huge, unusual, will try
The product fully conforms to the description. Reached in safe and safe. Packed securely. Works great!