SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TriSarte (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trisarte.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent very satisfied
One of the most interesting ways to fly drones and cameras is incredible. This drone is easy to control, does not require specialized knowledge, and can be learned in very little time. I like build quality, and if I use a mobile app to control this device, then I can use it flexibly. Easily placed in a small camera bag, it can be released quickly with few settings.
Great quality however and the molds for the drone and remote are shallow which allows you to keep the joystick and cell phone connect cable installed. Has two quality zippers and the exterior housing feels pretty good.
I bought this for my 17 year olds birthday. This drone is amazing!!! Easy to use! Clear images and video. The stability is amazing. Highly recommend this product.
This is the most fun I have had since I was a kid...camera is great...thing is easy to fly and every time I have used the return to home feature It has come back to within a couple feet of my launch point....I had a minor incident with a tree...drone survived admirably. This drone was worth every penny I paid for it. On a drone level I give it 5 stars for durability, enjoyment and learning curve being low...follow the preflight instructions...and pay heed to the warnings and you should have no problems!
An impressive value for money quad-copter to get you off the ground. Compared to palm sized quad-copters this is better value and sets you up for bigger and better. You need a very calm day to fly outdoors but using it indoors helps massively to perfect flying skills.
This drone can learn how to use drones. It is very light, foldable and compact, so you can carry it with you just in case. Still learning to use it as usual, waiting for the weather to be good, there is no wind to fly and train, all of which I think is worth it. It would be great as a gift. Can't wait to take better pictures on the beach. recommend
The drone is a great beginner/entry level drone! It is small and fast, with many high-end features that you will usually spend a lot of money to get (tracking, hovering, 1080p, waypoints, etc.). The best time to fly this drone is when the wind speed is below 5mph. The wind gust exceeds 5mph and it is difficult to control! Propeller guards, unfixed blades and foldable arms can save you blades in the event of an accident. It is very difficult to control the drone through the application on the phone, so I use the above mode. The camera's pan/tilt can only be adjusted manually, which means that the angle of the pan/tilt needs to be set before taking off. When removing the blade guards for storage, be careful because they may break. It's great to have an extra battery, so you can fly longer while gaining this little charm. I like mine very much Mine is the 1080p version with two batteries, which is very suitable for learning drone skills.
Incredible design, But, really surprised how easy, and fun it is to fly this thing with the supplied controller & my phone. Learned very quick how just the slightest breeze can wreak havoc on this little bird. So glad it came. Responsive, with two batteries. Picture & videos nice for the price.
This is a great way to start with drones. It operates well and is far away from the controls. This is a high-quality toy drone. It has a camera that can be transmitted to the phone very well. Of course, when you are not recording, the battery will last longer. If you want to fly longer, you can buy other batteries. I think you are awesome. The remote control is at your fingertips, and you can connect your phone to the remote control. Flip is very cool and the same as other toy drones. The altitude sensor is great and seems to be easy to understand when landing. The automatic landing feature is also cool. When the battery is almost exhausted, it will also land on its own (my other small drones just started to lose power and fall), which is actually knowing when the battery goes low and trying to land safely on its own. In general, I think this is a great drone for playing with this device. Perfectly suitable for people of any age and professional level.
A great adult beginners drone. We found it super easy to set up and operate. It has one key take off and landing making it simple to remember controls. The 4K HD camera is amazing and so clear. WiFi too along with so much other stuff. So much fun.
- The inflight stability, even in wind is astounding. Whatever they did to get the GPS inside this thing to work this well, they should keep doing. - This thing is super.
This little drone is really worth the money. Its so compact, flies beautifully and takes great pictures. I'm talking clear and good enough, not necessarily professional but more than adequate ,The steady hold is great and you can use an app on your phone or the controller. I won't bother with the phone app as the controller is fine. The drone folds up and the tiny battery gives around 25 minutes of flight. Really pleased with this product. I haven't used all the features yet but in the first instance it's easy to fly. It's a lot of fun and really good value.
This is my first drone, I love it! I have been thinking about buying drones for a long time, and I am glad I waited for this gem. Produce outstanding quality and take beautiful photos! Considering that I am a beginner in flying, this impressed me very much! An additional battery is definitely needed. Don't hesitate to get it!
I am a beginner to flying drones, but this is a great one to get. It is easy to connect to the phone to see the camera. It is easy to keep in the air and it stays stable while in flight. I also like how it protects the rotors so when it does hit something it doesn't damage the rotors. There also seem to be advance features that I haven't discovered yet but will as I have more time with the drone. It is small and can be easily packed away if you want to take it on a vacation. Highly recommended especially for the price!
Surprisingly it holds its ground really well in low wind environments. This drone is so portable that I will certainly be taking it with me on vacation and using it in cool places that I visit! It has many modes like headless mode, the 6 axis gyro is really powerful and you can trim the drone to hover perfect
Awesome drone. I was kinda impress with the camera. I flew fairly high. The only is finding it when ever it flies out of range.
1.Easy to operate. 2. Good battery life. 3. Protection for the blades. 4. No lag between remote and Drone.
First things first, my son would give this thing 10 out of 5 stars if he could. He as been playing with it every day for about a week. I would say that the total play time so far it about 10 hours. I definitely need to get another battery cause it breaks his heart when it dies and I have to charge it. With all this hands on time no problems have come up that would warrant any questions to the quality of the build. I still have all for 4 original propellers connected to the drone, none have broken or chipped. They also give you an additional 4 backup props just in case. The drone itself is well built and has survived full speed collisions into a wall numerous times. My son loves the flip feature where he can make it flip in the air automatically. and constantly trying new ways to flip the drone in and out of objects. This is a great toy, or even tool you can use. Price is great, build quality is great, and the controller/accessories are all great. Highly recommended purchase.
This drone is fantastic. I have never played a drone, immediately easy to use right from the start. The instructions are very simple to understand and it has features I never imagined a drone could have at this price point. For starters it has removable batteries so you can swap them out and keep on flying! It charges really quick and can be charged with a battery bank out in the field, the app is really really easy to connect to and use and it takes photo and video. It has a crazy cool 360 flip feature where the drone does a back flip or a front flip or side flips, whatever you tell it to, Crazy fast and will keep you entertained for hours!