SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TriSarte (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trisarte.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The hair dryer works, the alien in a week to the Post Office, terribly packed without a box is good that the whole with our that mail.
Ordered as a gift. The only thing that did not like that there was no box, and so everything is fine, the girl really liked. Everything works!
Good hair dryer! I liked my wife. Delivery by courier. Thanks store!
Good Hair Dryer
The goods came quickly, while it works, let's see how much it is enough
Thank you store
Small, powerful, full of accessories ... she is satisfied thank you very much
chegou bem rápido menos de um mês, e veio tudo que estava na descrição, estou muito satisfeita com o produto, agradeço o vendedor, apesar não tivermos comunicado, mas cumpriu com o que estava no site. Deus te abençoe
Отлично упакован. Доставка СДЭК. Качество материала хорошее. Работает на 5+. Спасибо
Corresponds to the description. Powerful, not noisy. Long wire. Was well packed in pupyrku as it was without a box. Delivery sdek.
Came all components described, well packed and works perfectly well. Not know how long it will last, but working and not came broken. Arrived early, even in the middle of pandemia 2020. Plastic looks not very reliable or tough, but the product itself looks promising.
Описание точное. Всё как на картинке. Кроме того, заказывали без упаковки, а пришёл в фирменной коробке + пупырушки+ транспортная коробка. Всё работает. Запах есть, но только в начале и не сильный. Продавца рекомендую. Доставка курьером до двери и очень быстрая (2 полных дня). 5+
Delivery of sdecom from Moscow to 09 region in 4 days. The quality of the plastic is so-so, but everything works, the cord turns 360 °. Power is medium, for home use is enough.
Great hair dryer! Ordered the 15th received already on the 18th
I liked the hair dryer, it works so far and very well) powerful and really inside the blue backlight
I recieved my blow dryer in good condition and all pieces are there.
The hair dryer is cool! Recommend for purchase. Conforms to the description. Shipping for 4 days!!! Inside the light diode. Quick access to the mesh for hair protection. Metal mesh!
Everything came well thanks to the store
Thank you all came smoothly intact
While it works. Let's see how long. Instead of two clips like the picture came alone, but it's not a disaster. And so happy with the purchase and speed of delivery.